What is UX?

Sunday, June 17th, 2007

Via the MicrosoftSoCalArchitect blog we get the answer to What is User Experience (UX)? Apparently it covers such things as:

• User Interface (UI) is part of User Experience (UX), we know that a bad UI can really cause dissatisfaction. I just want to stress this point again; UI is a subset of UX, not all of it.
• Response time is part of UX, if I have to wait 30 seconds for each screen I'm not going to be very happy.
• Availability is part of UX, if I'm on an airplane and I can't get to my application, I may be unhappy.
• Installation process is part of UX, if it's too hard to install, it may never get used.
• Data Access is a part of UX, if I can't get to ALL of the data I need the solution is not complete.

I totally agree.

Updated July 12th, 2007: See also Peter Morville's User Experience Design.